Refund policy


the customer may exercise The right of withdrawal in accordance with the D. Lgs 206/2005 with the mode and in the following terms:

The consumer must demonstrate the willingness to withdraw from the purchase within 14 working days from the receipt of the goods, such notice shall be sent in advance through e-mail or by phone 389 01 05 309.

The refund will be made, at the same time, within 10 working days from the receipt of the goods to the following address:

NPHD sas Via B. Franklin 31/A – 43122 Parma

, on condition that:

  • the goods have not been used or damaged;
  • the goods to be accompanied by a document indicating the number and date of the invoice relating to the product;
  • it is entirely the responsibility of the Customer responsibility for the loss or deterioration of the goods returned.

The reimbursement of sums paid will take place in the shortest time possible and in any event within 10 days from the receipt of the communication of withdrawal. Are excluded from reimbursement amounts relating to the costs of shipping and any costs of delivery. In the case of product shipped with free shipping, will be deducted from the refund the cost of standard delivery.

The amount of the returned goods will be sent to the customer by bank transfer, subject to prior communication of the bank from the customer. In the case of payment by Paypal or credit Card, all monies will be refunded using the same means.

The contents of this document may in the future be subject to changes in time NPHD s.a.s, edit, or delete features of its products and services.